Last updated: 28-3-2026
1. Acceptance of terms
By downloading, installing, registering, or using the Wolfin mobile application (the “App”), you confirm that you have read, understood, and agree to be legally bound by these Customer Terms & Conditions (the “Terms”), along with our Privacy Policy available at wolfin.io/privacy-policy.
These Terms form a legally binding agreement between you (“Customer”, “you”, or “your”) and Wolfin (“we”, “us”, or “our”). If you do not agree to these Terms, you must immediately stop using the App and delete your account.
You must accept these Terms before creating an account or making any booking through the App. By tapping “I Agree” during registration, you are entering into this legal agreement.
2. Who we are
Wolfin is a technology platform that operates a two-sided marketplace connecting customers with independent service providers offering home and trade services including plumbing, electrical work, and other related trades.
Wolfin is operated by TECVEQ LTD, registered in United kingdom. You can contact us at info@wolfin.io
3. Eligibility & account registration
To use the Wolfin App as a customer, you must meet the following requirements:
- You must be at least 18 years of age
- You must be a human individual accounts created by bots or automated systems are not permitted
- You must provide accurate, complete, and up-to-date information during registration
- You must have the legal capacity to enter into binding contracts in your jurisdiction
- You must not have had a previously suspended or terminated Wolfin account
Account security
You are responsible for maintaining the confidentiality of your account credentials. You must not share your login details with any other person. You agree to notify us immediately at info@wolfin.io if you suspect any unauthorised access to your account. Wolfin is not liable for any loss or damage arising from unauthorised use of your account where you have failed to keep your credentials secure.
You may only hold one customer account. Creating duplicate accounts is a violation of these Terms and may result in all associated accounts being permanently suspended.
4. The Wolfin platform: what we do
Wolfin is a marketplace platform — not a service provider. We connect you with independent tradespeople. Wolfin does not employ, control, or supervise service providers, and we are not responsible for the quality, safety, legality, or completion of any work carried out by them.
As a marketplace, Wolfin provides the following to customers:
- Access to a network of independent, registered service providers
- A bidding and job-matching system similar to open-market platforms
- In-app messaging to communicate with service providers
- A payment facilitation system with manual review and approval
- A ratings and reviews system to evaluate service providers
- Customer support to assist with disputes and enquiries
The contract for any service you receive is directly between you and the service provider you hire. Wolfin is not a party to that contract.
5. How bookings work
The Wolfin booking system is designed so you can get help fast. Here is exactly how it works:
Step 1 — Capture the issue When you have a problem at home (for example, a fan that has stopped working, a leaking pipe, or an electrical fault), open the App and take a photo of the issue directly from your device camera. You can attach one or more photos to give service providers a clear picture of what needs fixing.
Step 2 — Describe the issue Write a short description of the problem in your own words. The more detail you provide, the more accurate the bids you receive will be. Include information such as when the problem started, what you have already tried, and any relevant details about your property.
Step 3 — Post your job Submit your job to the Wolfin platform. Your post — including your photos, description, and location — becomes visible to available service providers in your area immediately.
Step 4 — View online providers & receive bids Once your job is posted, you can see which service providers are currently online and available. Providers who are available will review your job and submit their bids including their offered price and estimated time. You can view each provider’s profile, ratings, reviews, and past work before making a decision.
Step 5 — Choose your provider Review the bids you receive and select the provider you are most comfortable with. You are under no obligation to accept any bid. Accepting a bid is your confirmation that you wish to hire that provider for the job.
Step 6 — Job is carried out The provider attends your property and carries out the work. You can communicate directly with them throughout the job using the in-app messaging system.
Step 7 — Confirm & pay Once the work is completed to your satisfaction, you confirm completion in the App and proceed with payment, which is subject to our manual review and approval process (see Section 6).
You agree that by accepting a provider’s bid, you are making a commitment to proceed with the booking. Repeated cancellations or no-shows may result in restrictions on your account.
6. Payment process & manual approval
Wolfin uses a manually reviewed payment system. Payments are not processed automatically — every transaction is reviewed and approved by our team before funds are released to the service provider.
How payments work
Once you confirm a job is complete, the following payment process applies:
- You submit a payment through the App for the agreed amount
- Payment is transferred to the bank account listed within the App for that purpose
- Our team manually reviews the payment request, verifying the job details and transaction information
- Upon approval, the payment is confirmed and the service provider receives their earnings
- You will receive a payment confirmation notification in the App
Payment terms
- You agree to pay the full amount as agreed with the service provider at the time of booking
- Payment must be made in full upon job completion — partial payments are not permitted without prior agreement
- All payments are in PKR
- You must not attempt to pay a service provider outside the Wolfin platform in order to avoid platform fees — this is a breach of these Terms
- Manual review may take up to 24 Hours. You will be notified of the outcome
Failed or disputed payments
If a payment is rejected during manual review due to irregularities, incomplete job confirmation, or an open dispute, you will be notified and given the opportunity to resolve the issue. Wolfin reserves the right to withhold payment release until any dispute is resolved.
Wolfin does not charge customers a transaction fee at this time. The price you agree with the service provider is the price you pay. Wolfin’s fee structure may be updated and you will be notified of any changes before they take effect.
7. Cancellation & refund policy
Cancellations before job starts
| Cancellation timing | Outcome |
|---|---|
| Cancelled more than 24 hours before the job | Full cancellation, no charge applies |
| Cancelled less than 24 hours before the job | A cancellation fee may apply at Wolfin’s discretion — you will be notified |
| No-show (provider arrives but customer not present) | The provider may charge a call-out fee. Repeated no-shows may result in account restriction. |
Refunds
Refunds may be issued in the following circumstances:
- The service provider failed to attend without reasonable notice
- The work was not completed as agreed and the provider has not remedied the issue after being given a reasonable opportunity to do so
- A payment was taken in error (e.g. duplicate charge)
- Wolfin determines, following a dispute investigation, that a refund is warranted
Refund requests must be submitted within 7 days of the job completion date by contacting info@wolfin.io or using the in-app dispute resolution tool. Refunds are processed within 2-3 Working days and returned to your original payment method.
Refunds will not be issued for dissatisfaction with work that was completed as described, or for change-of-mind cancellations after the job has been completed.
8. Customer responsibilities
As a customer using the Wolfin platform, you agree to the following responsibilities:
- Accurate job descriptions — you will provide honest, accurate, and complete descriptions of the work required. Misleading job descriptions that result in the provider quoting on incorrect information are your responsibility
- Safe access to property — you will ensure the service provider has safe and reasonable access to the property where work is to be carried out
- Timely communication — you will respond to messages from service providers in a timely manner and keep your contact details up to date
- Respectful conduct — you will treat all service providers with respect and dignity. Abusive, discriminatory, or threatening behaviour is strictly prohibited
- Honest reviews — any ratings or reviews you submit must be truthful and based on your genuine experience. False or defamatory reviews are a breach of these Terms
- Payment obligations — you are responsible for paying the agreed amount for all services you accept and confirm as complete
- Legal compliance — you will use the App only for lawful purposes and in accordance with these Terms
9. Ratings & reviews
After each completed job, you will be invited to rate and review the service provider. Ratings and reviews are an important part of the Wolfin trust and safety system.
- Reviews must be based on genuine, first-hand experience of the service received
- Reviews must not contain offensive, discriminatory, or defamatory content
- You must not post fake or incentivised reviews
- Wolfin reserves the right to remove any review that violates these guidelines
- By submitting a review, you grant Wolfin a non-exclusive, royalty-free licence to display it within the App and on our website
Service providers have the right to respond to reviews. Wolfin does not edit reviews for content unless they violate our community standards.
10. Disclaimer of liability
Wolfin is a marketplace platform and is not the service provider. We are not responsible for the quality, safety, or outcome of any work carried out by service providers you hire through the App.
To the fullest extent permitted by applicable law:
- Wolfin makes no warranties or guarantees about the skill, quality, or suitability of any service provider listed on the platform
- Wolfin is not liable for any property damage, personal injury, loss, or consequential damages arising from work performed by a service provider
- Wolfin is not responsible for the actions, omissions, conduct, or representations of any service provider
- Wolfin does not guarantee the availability of any particular service provider at any time
- Wolfin’s total liability to you for any claim arising under these Terms shall not exceed the total amount you paid for the specific service to which the claim relates
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable law (including your statutory consumer rights under the Consumer Rights Act 2015 or equivalent).
11. Prohibited conduct
You must not use the Wolfin App to:
- Post false, misleading, or fraudulent job listings
- Harass, threaten, or abuse any service provider or Wolfin staff member
- Circumvent the platform by arranging or paying for services outside the App to avoid fees after initial contact was made through Wolfin
- Collect or harvest personal data about service providers without their consent
- Use the App for any illegal purpose, including requesting services for unlawful work
- Submit fake reviews or manipulate the ratings system
- Create multiple accounts or impersonate another person
- Attempt to hack, reverse-engineer, or interfere with the App or its systems
- Engage in any form of discrimination based on race, gender, religion, nationality, disability, age, or any other protected characteristic
Violation of any of the above may result in immediate account suspension or permanent termination at Wolfin’s sole discretion.
12. Intellectual property
All content within the Wolfin App including but not limited to the logo, design, text, graphics, software, and functionality is the exclusive property of Wolfin and is protected by copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to use the App solely for the purpose of hiring services as a customer. You may not copy, modify, distribute, sell, or exploit any part of the App or its content for commercial purposes without our express written permission.
Any content you submit to the App (such as job descriptions, photos, or reviews) remains your property. By submitting it, you grant Wolfin a worldwide, royalty-free licence to use, display, and reproduce it in connection with operating and promoting the platform.
13. Suspension & termination
Wolfin reserves the right to suspend or permanently terminate your customer account at any time if:
- You breach any of these Terms
- We suspect fraudulent, abusive, or illegal activity on your account
- You fail to pay for services you have confirmed as complete
- You engage in repeated cancellations, no-shows, or disruptive behaviour
- We are required to do so by applicable law or a court order
Where possible, we will notify you before taking action and give you an opportunity to respond. In cases of serious breach or suspected fraud, we may suspend your account immediately without prior notice.
Upon termination, your right to use the App ceases immediately. Any outstanding payment obligations remain enforceable after termination.
14. Account deletion
You have the right to delete your Wolfin customer account at any time. You can do so through any of the following methods:
- In-app — go to Settings > Account > Delete Account
- By email — send a request to info@wolfin.io with the subject line “Account Deletion Request”
- Via website — visit wolfin.io/account-deletion
Upon deletion, all your personal data is permanently and irreversibly removed from our systems within 24 Hours days. This action cannot be undone. Please ensure all outstanding jobs are completed and payments are settled before requesting deletion.
You cannot delete your account while you have an active booking or an open payment dispute. Please resolve all pending matters before submitting a deletion request.
15. Dispute resolution
Disputes with service providers
If you have a dispute with a service provider regarding the quality or completion of work, please follow these steps:
Contact the provider directly through in-app messaging to attempt to resolve the issue informally within 48 hours of the job completion.
Raise a dispute through the App if the issue is not resolved — go to the relevant job and select “Raise a Dispute.” Our support team will review the case.
Wolfin review: our team will investigate, request evidence from both parties, and issue a decision within 1-2 Days. Wolfin’s decision is final within the platform.
External resolution: if you remain dissatisfied, you may pursue resolution through external bodies such as the courts or a certified Alternative Dispute Resolution (ADR) provider. These Terms do not limit your statutory rights.
Disputes with Wolfin
Any dispute between you and Wolfin arising from these Terms shall first be attempted to be resolved through good-faith negotiation by contacting info@wolfin.io. If unresolved within 30 days, either party may pursue resolution through the courts of England and Wales.
16. Changes to these terms
We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will:
- Update the “Last updated” date at the top of this page
- Notify you via email to your registered address
- Display a prominent notice in the App at your next login
If you do not agree to the updated Terms, you must stop using the App and may delete your account. Continued use of the App after the effective date of any update constitutes your acceptance of the revised Terms.
17. Governing law
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
Both parties submit to the exclusive jurisdiction of the courts of England and Wales to settle any dispute or claim. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
Nothing in this clause affects your rights as a consumer under applicable mandatory local law that cannot be excluded by contract.
18. Contact us
If you have any questions about these Terms, need support, or wish to raise a concern, please contact us:
Wolfin — Customer Support
Email: info@wolfin.io
Website: wolfin.io
Account deletion: wolfin.io/account-deletion
Response time: We aim to respond to all enquiries within 2 working days.
These Terms & Conditions apply to customers of the Wolfin platform only.