Last Updated: 28-3-2026
1. Acceptance of terms
By downloading, installing, registering, or using the Wolfin mobile application (the “App”) as a service provider, you confirm that you have read, understood, and agree to be legally bound by these Provider Terms & Conditions (the “Terms”), together with our Privacy Policy at wolfin.io/privacy-policy.
These Terms form a legally binding agreement between you (“Provider”, “you”, or “your”) and Wolfin (“we”, “us”, or “our”). If you do not agree to these Terms, you must not register as a provider or use the App in any capacity.
By tapping “I Agree” during provider registration, you are entering into this legal agreement and confirming all information you have submitted is accurate and truthful.
2. Who we are
Wolfin is a technology platform that operates a two-sided marketplace connecting customers who need home and trade services with qualified independent service providers. Wolfin is operated by TECVEQ LTD, registered in United kingdom. You can contact us at info@wolfin.io.
Wolfin provides the technology, platform infrastructure, and customer base. We do not direct, supervise, or control how you perform your work. The relationship between you and each customer you serve is a direct, independent service arrangement.
3. Eligibility & registration
To register and operate as a service provider on Wolfin, you must meet all of the following requirements at all times:
- Be at least 18 years of age
- Be legally authorised to work in the country in which you offer services
- Hold any trade licences, certifications, or qualifications required by law or regulation to perform the services you offer
- Have a valid bank account in your name to receive payouts
- Provide accurate, truthful, and complete information during registration and keep it updated at all times
- Not have been previously suspended or permanently banned from the Wolfin platform
- Not have any unspent criminal convictions relating to fraud, theft, violence, or offences involving minors
You may only hold one provider account. Creating multiple accounts to circumvent a suspension or for any other reason is strictly prohibited and will result in permanent termination of all associated accounts.
4. Independent contractor status
You are an independent contractor not an employee, agent, partner, or franchise of Wolfin. Nothing in these Terms creates or implies any employment relationship between you and Wolfin.
As an independent contractor, you acknowledge and agree that:
- You are entirely responsible for your own tax obligations, national insurance contributions, and any other statutory payments applicable in your jurisdiction
- You are not entitled to any employment benefits from Wolfin, including but not limited to holiday pay, sick pay, pension contributions, minimum wage protections, or redundancy pay
- You are free to work for other platforms, companies, or clients outside of Wolfin at any time, unless doing so conflicts with an active job booking on the platform
- You set your own working hours and choose which jobs to bid on — Wolfin does not require you to be available at any specific time
- You are solely responsible for the quality, standard, and outcome of all work you perform for customers
- Wolfin does not supervise, direct, or control the manner in which you carry out your work
If you are uncertain about your tax or employment status, we strongly recommend seeking independent legal or financial advice.
5. Verification & onboarding
Before you can begin bidding on jobs and accepting customers, you must complete Wolfin’s provider verification process. This is in place to protect the safety and trust of all users on the platform.
Required documents
- Government-issued photo ID (passport or national identity card)
- Any additional documents required by applicable law or regulation for your specific trade
Verification process
Our team manually reviews all submitted documents. Verification typically takes 24 Hours. You will be notified via the App and email once your account is approved or if additional information is required.
Submitting false, forged, or misleading documents is a serious breach of these Terms and may result in immediate permanent termination and referral to the relevant authorities.
You must notify Wolfin immediately if any of your qualifications, licences, or insurance expire or are revoked. Operating on the platform with expired credentials is a breach of these Terms.
6. How the bidding system works
Wolfin operates an open bidding marketplace. Here is how the process works from the provider’s side:
Customer posts a job a customer describes their issue, attaches photos of the problem, and posts the job to the platform. You will be able to see the job description, photos, location, and the customer’s general area.
You appear as online when you are active in the App, you are visible to customers as an available provider in their area. Customers can see which providers are currently online before and after posting their job.
Review the job examine the customer’s photos and description carefully before submitting a bid. Only bid on jobs that fall within your trade, qualifications, and capability. Do not bid on jobs you are not qualified to carry out.
Submit your bid enter your offered price and estimated completion time. Your bid, profile, ratings, and reviews will be visible to the customer. You may submit bids on multiple jobs simultaneously.
Bid is accepted if the customer selects your bid, you will receive an instant notification. Accepting a customer’s selection constitutes a binding commitment to attend and carry out the job as described.
Carry out the job attend the customer’s location at the agreed time, perform the work to a professional standard, and communicate with the customer through the in-app messaging system throughout.
Job completion & payment once the customer confirms the job is complete, the payment process is triggered. Payment is subject to Wolfin’s manual review and approval process (see Section 8).
Submitting a bid is a commitment. Repeatedly withdrawing accepted bids, failing to attend jobs, or abandoning jobs midway will negatively impact your rating and may result in account restrictions.
7. Jobs, attendance & conduct
Attendance
Once your bid has been accepted by a customer, you are committed to attending and completing the job. You must:
- Arrive at the agreed location at the agreed time or communicate any delays immediately through the in-app messaging system
- Complete the work to a professional standard consistent with your trade qualifications
- Only carry out work that falls within the scope of what was agreed with the customer
- Notify the customer immediately if you discover the job is more complex than described, and agree on any additional charges before proceeding
Professional standards
You agree to at all times:
- Behave professionally, courteously, and respectfully toward customers
- Carry appropriate tools and equipment necessary to complete the job
- Comply with all applicable health and safety legislation and regulations relevant to your trade
- Leave the customer’s property clean and tidy upon completion of work
- Not smoke, consume alcohol, or use any controlled substances on a customer’s property
- Not bring any unauthorised third party onto a customer’s property without their prior consent
Cancellations by providers
| Situation | Consequence |
|---|---|
| Cancellation with more than 24 hours notice | Recorded on your account — repeated occurrences may affect your visibility in search results |
| Cancellation with less than 24 hours notice | Negative impact on your performance rating and account standing |
| No-show (failing to attend without notice) | Serious breach — may result in immediate account suspension and a negative review from the customer |
| Abandoning a job midway without justification | Serious breach — customer may be entitled to a refund and your account may be suspended |
8. Payment & manual approval process
Wolfin uses a manually reviewed payment system. Payments are not automatically released. Every payment is reviewed and approved by our team before funds are released to you.
How you receive payment
- The customer confirms job completion in the App and submits payment for the agreed amount
- The customer transfers payment to the bank account listed in the App for that purpose
- Our team manually reviews the payment request — verifying job completion, transaction details, and checking for any open disputes
- Upon approval, your earnings are released and transferred to your registered bank account
- You will receive a payment confirmation notification in the App once funds have been approved
Payment terms
- Payment will only be released once the customer has confirmed job completion and no disputes are open
- Manual review may take up to 1-3 Days from the time the customer confirms completion
- Payouts are transferred to your registered bank account within 1-3 Working days following approval
- All payments are in PKR
- You must not solicit or accept payment from customers outside of the Wolfin platform for any job that originated through the App this is a serious breach of these Terms
Withheld payments
Wolfin reserves the right to withhold or delay payment release in the following circumstances:
- An open dispute has been raised by the customer regarding the job
- We have reasonable grounds to suspect fraudulent activity
- The job completion has not been confirmed by the customer
- Your account has been suspended pending an investigation
We will notify you promptly if a payment is withheld and provide a reason. Withheld payments will be released once the relevant issue is resolved.
9. Commission & payout structure
Wolfin charges a platform commission on each completed and paid job. The commission is deducted from the total job value before your payout is released.
| Item | Detail |
|---|---|
| Platform commission rate | 0 % Commission |
| Payout amount | 0 % Commission |
| Minimum payout threshold | No Limit |
| Payout schedule | 1–3 Working |
| Currency | PKR |
You are responsible for declaring all income earned through the Wolfin platform to the relevant tax authority (e.g. HMRC in the UK). Wolfin does not deduct income tax or national insurance on your behalf. We may be required by law to report your earnings to tax authorities.
Wolfin reserves the right to adjust its commission rate with reasonable prior notice. Any changes to the commission structure will be communicated to you at least 7 Days before they take effect.
10. Ratings, reviews & performance
Wolfin operates a transparent ratings and reviews system. After each completed job, the customer is invited to rate your performance and leave a written review. These ratings directly affect your visibility and ranking within the App.
Rating system
- Ratings are on a scale of 1 to 5 stars based on the customer’s experience
- Your overall rating is a rolling average of all ratings received
- Providers with consistently high ratings receive greater visibility in search results and job recommendations
- Wolfin may implement minimum rating thresholds — providers who fall below the minimum threshold may have their account restricted or suspended
Reviews
- You may respond to any customer review through the App in a professional and respectful manner
- You must not offer customers any incentive (monetary or otherwise) to leave a positive review or remove a negative one
- You must not attempt to manipulate, falsify, or remove reviews through any means other than Wolfin’s official dispute process
Performance standards
Wolfin monitors provider performance across the following metrics:
- Average customer rating
- Job completion rate
- Response time to customer messages
- Cancellation and no-show rate
- Number of disputes raised against you
Consistently poor performance across these metrics may result in reduced visibility, temporary suspension, or permanent removal from the platform.
11. Provider responsibilities
As a service provider on the Wolfin platform, you are solely responsible for the following:
- Quality of work all services you provide must be carried out to a professional standard and in compliance with all applicable laws, building regulations, and trade standards
- Accurate representation your profile, qualifications, experience, and service descriptions must be truthful and kept up to date at all times
- Accurate bidding bids you submit must be a genuine and fair reflection of the cost of the work based on the job description and photos provided
- Tax compliance you are solely responsible for your own income tax, VAT (if applicable), and any other tax obligations arising from earnings on the platform
- Equipment & tools you are responsible for providing and maintaining all tools, equipment, and materials required to complete jobs
- Legal compliance you must comply with all applicable laws and regulations relevant to your trade and the services you provide, including health and safety legislation
- Customer data any customer personal data (such as name, address, or contact details) you access through the App must be used solely for the purpose of completing the job and must not be stored, shared, or used for any other purpose
12. Insurance & liability
You are required to hold valid public liability insurance at all times while operating as a provider on Wolfin. Wolfin accepts no liability for property damage, personal injury, or any loss caused by your work.
Liability
You are solely responsible for:
- Any damage to a customer’s property caused during or as a result of your work
- Any personal injury to a customer, third party, or yourself arising from your work
- Any financial loss suffered by a customer resulting from defective or incomplete work
- Any fines, penalties, or legal costs arising from your failure to comply with applicable laws or regulations
Wolfin’s total liability to you in connection with these Terms shall not exceed the total platform commission earned from your account in the 3 months preceding the claim. Nothing in these Terms excludes liability for death or personal injury caused by Wolfin’s own negligence.
13. Prohibited conduct
As a provider on the Wolfin platform, you must not:
- Bid on or accept jobs that fall outside your qualifications, trade licence, or legal authorisation
- Provide false or misleading information on your profile, in bids, or during verification
- Request, accept, or solicit payment from customers outside the Wolfin platform for any job that originated through the App
- Harass, intimidate, threaten, or discriminate against any customer, Wolfin staff member, or other provider
- Use a customer’s personal data (such as their address or phone number) for any purpose beyond completing the job
- Contact customers outside the App using information obtained through the platform for marketing or solicitation purposes
- Attempt to manipulate the ratings system through fake reviews, coercion, or incentives
- Share, sell, or transfer your Wolfin provider account to any other person
- Use the App for any unlawful purpose or in a manner that violates any applicable law or regulation
- Attempt to reverse-engineer, hack, or interfere with the App or its systems
Violation of any of the above may result in immediate account suspension or permanent termination and, where appropriate, referral to the relevant authorities.
14. Intellectual property
All content within the Wolfin App including the logo, design, software, text, and functionality is the exclusive property of Wolfin and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to use the App solely for the purpose of offering your trade services as an independent provider. You may not copy, modify, distribute, or commercially exploit any part of the App without our express written consent.
By submitting content to the App (such as profile photos, descriptions, or job images), you grant Wolfin a worldwide, royalty-free licence to use, display, and reproduce that content in connection with operating and promoting the Wolfin platform.
15. Suspension & termination
Suspension
Wolfin may temporarily suspend your provider account if:
- A customer dispute is under investigation involving your account
- We have reason to believe your account has been compromised or is being misused
- Your performance metrics fall below acceptable thresholds
- Your trade licence, qualifications, or insurance have expired or been revoked
Permanent termination
Wolfin may permanently terminate your provider account if:
- You commit a serious or repeated breach of these Terms
- You engage in fraudulent, abusive, or criminal conduct
- You are found to have submitted false credentials or misrepresented your qualifications
- You solicit payments outside the Wolfin platform
- We are required to do so by applicable law or court order
Upon termination, your access to the App ceases immediately. Any earnings already approved for payout prior to termination will be released in the normal course. Earnings held under an active dispute or investigation at the time of termination may be withheld pending resolution.
16. Account deletion
You have the right to delete your Wolfin provider account at any time through any of the following methods:
- In-app — go to Settings > Account > Delete Account
- By email — send a request to info@wolfin.io with the subject line “Provider Account Deletion Request”
- Via website — visit wolfin.io/account-deletion
Upon deletion, all your personal data is permanently and irreversibly removed from our systems within 24 Hours. This action cannot be undone.
You cannot delete your account while you have an active job booking, an open dispute, or pending earnings awaiting approval. Please ensure all matters are resolved before submitting a deletion request.
17. Dispute resolution
Disputes with customers
If a customer raises a complaint about your work or a dispute is opened, the following process applies:
Direct resolution both parties are encouraged to resolve the issue through in-app messaging within 48 hours of the dispute being raised.
Wolfin review if unresolved, our support team will investigate. Both parties will be asked to provide evidence (photos, messages, job details). Payment may be withheld during this period.
Decision — Wolfin will issue a decision within 1-3 Working Days. This decision is final within the platform and determines whether payment is released, withheld, or refunded.
External resolution if you remain dissatisfied with Wolfin’s decision, you may pursue resolution through the courts or a certified Alternative Dispute Resolution provider. These Terms do not limit your legal rights.
Disputes with Wolfin
Any dispute between you and Wolfin arising from or related to these Terms shall first be attempted to be resolved through good-faith negotiation by contacting info@wolfin.io. If unresolved within 30 days, either party may refer the matter to the courts of England and Wales.
18. Changes to these terms
We may update these Provider Terms from time to time. When we make material changes, we will:
- Update the “Last updated” date at the top of this page
- Send a notification to your registered email address
- Display a prominent in-app notice at your next login
If you do not agree to the updated Terms, you must stop using the App and may delete your account. Continued use of the App after the effective date of any update constitutes your acceptance of the revised Terms.
19. Governing law
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales to settle any dispute or claim arising under these Terms.
Nothing in this clause affects mandatory rights you may have under the law of your country of residence that cannot be excluded by contract.
20. Contact us
If you have any questions about these Terms, your provider account, or any payments, please contact us:
Wolfin — Provider Support
Email: info@wolfin.io
Website: wolfin.io
Account deletion: wolfin.io/account-deletion
Response time: We aim to respond to all provider enquiries within 1-2 working days.
These Terms & Conditions apply to service providers on the Wolfin platform only.